General Enquiries
We will endeavour to respond to business enquiries within 2 business days.
Telephone: +61 (0)3 9097 2800
Email: contact@diversa.com.au
Melbourne Office
Level 9, 287 Collins Street
Melbourne Victoria 3000
Complaints
If you have a concern or complaint about your Super Fund please lodge your concern or complaint direct with your Super Fund. Details for how to lodge a concern or complaint are on the website for your Super Fund.
Australian Financial Complaints Authority
If our response to your complaint does not resolve it to your satisfaction or we have not resolved your complaint within 90 days, you can complain to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers:
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.