Super Trusteeship Model – What We Offer

The Diversa Trustees model is differentiated in the Australian marketplace as our fundamental approach is to ‘partner’ with client organisations to achieve successful outcomes.  This is in contrast to the more traditional model where the trustee adopts a ‘stand-off’ strictly supervisory approach. We strive to be innovative and proactive in assisting clients achieve their objectives and commercial outcomes, while at the same time placing an emphasis on compliance and ‘best practice’ corporate governance.

As trustee, Diversa Trustees assumes day to day management of the funds, ensuring that service providers meet key performance targets, that service levels are achieved and that all regulatory and legislative requirements are fully delivered. Diversa Trustees also deals directly with APRA on all aspects of fund operations and responsibilities.

The advantages of our business model are:

  • Simplicity – the provision of superannuation trustee solutions for superannuation funds is our core business activity;
  • Full trusteeship is provided by a professional trustee company, with experienced staff, who act solely for the benefit, and in the best interests, of members;
  • Our extensive experience in selecting and managing cost-efficient service providers ensure funds retain a competitive edge;
  • Flexible and competitive insurance arrangements can be incorporated in funds.

Diversa Trustees acts as trustee of each of the funds, unless otherwise stated

Complaints

If you have a concern or complaint about your Super Fund please lodge your concern or complaint direct with your Super Fund.

Details for how to lodge a concern or complaint are on the website for your Super Fund.

Australian Financial Complaints Authority

If our response to your complaint does not resolve it to your satisfaction or we have not resolved your complaint within 90 days, you can complain to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.