Specialist Trustee

Diversa Trustees Limited and its related company CCSL Limited are both specialist Trustee companies focussing on superannuation funds in Australia, including retail master trusts, corporate funds, platform (wraps), Pooled Superannuation Trusts, Eligible Rollover Funds and insurance only funds.

Both companies are wholly owned subsidiaries of OneVue Holdings Limited, an ASX-listed financial services company. The companies have been in operation for many years and combined provide trustee services to approximately 30 APRA regulated superannuation funds with in excess of $10 billion of assets under management.  The group holds approximately 30% of the market share amongst Extended Public Offer licensees, making it the largest EPO Licensee in Australia by number of funds.

Insurance in Superannuation Voluntary Code of Practice

Diversa Trustees Limited and CCSL Limited intend to adopt the Insurance in Superannuation Voluntary Code of Practice in principle, upon its commencement on 1 July 2018. Before 31 December 2018 we will publish on our website our transition plan(s) for becoming compliant with the standards of the Code no later than 30 June 2021.

Australian Financial Complaints Authority

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Customers can lodge complaints with AFCA from 1 November 2018.