Specialist Trustee

Diversa Trustees Limited and its related company CCSL Limited are both specialist Trustee companies focussing on superannuation funds in Australia, including retail master trusts, corporate funds, platform (wraps), Pooled Superannuation Trusts, Eligible Rollover Funds and insurance only funds.

Both companies are wholly owned subsidiaries of OneVue Holdings Limited, an ASX-listed financial services company. The companies have been in operation for many years and combined provide trustee services to approximately 30 APRA regulated superannuation funds with in excess of $10 billion of assets under management.  The group holds approximately 30% of the market share amongst Extended Public Offer licensees, making it the largest EPO Licensee in Australia by number of funds.

Australian Financial Complaints Authority

If our response to your complaint does not resolve it to your satisfaction or we have not resolved your complaint within 90 days, you can complain to the Australian Financial Complaints Authority (AFCA). AFCA provides a fair and independent complaint resolution service that is free to consumers:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.